Do I need an account to place an order?
No, all you need is an email address to place and track orders. To checkout faster, access your wishlist and order updates, we recommend setting up account.

I've forgotten my password, what should I do?
Follow the forgot your password link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.

How do I receive email updates?
Stay informed of new arrivals, trends and exclusive promotions by entering your email address at the bottom of our homepage. You can manage your email preferences in your account.

How do I place an order on your website?
Here’s how:

1. Choose a category or brand from the top navigation menu or search to explore a specific style or brand
2. Select your desired item and click Add To Bag. Once you've added all items, it's time to checkout
3. Sign in to your account or, if you've not yet created one, continue via guest checkout

Enter your address, payment method and delivery details to place your order. We'll confirm the order and it will be carefully prepared and sent to you, with updates every step of the way.

Which currencies can I shop in?
This is determined by your delivery destination and will be displayed at checkout before placing your order. If your local currency is unavailable, your order will be charged in USD for a competitive exchange rate.

When will my card be charged?
If you pay by debit card, cryptocurrency or PayPal, we will take payment when you place your order.

Which payment methods do you accept?

• Visa
• MasterCard
• Maestro
• American Express
• Discover
• Diners
• JCB
• JDpay (only available to China Mainland)
• PayPal
• Apple Pay
• Afterpay (only available to Australia)
• Alipay (only available to United States, Canada, China Mainland, Hong Kong SAR and Macau SAR)
• HB Pay (only available to China Mainland and Hong Kong)
• Klarna (only available to the US, UK, Germany, Austria, Switzerland and Belgium)
• WeChat (only available in China Mainland, Hong Kong SAR and Macau SAR)
• UnionPay
• iDEAL (only available to The Netherlands)
• Boleto (only available to Brazil)

In selected countries, we accept payment instalments with Klarna and Afterpay.
We only accept credit card instalments as payment in Brazil.
For your safety, security checks are taken on all payments made to us at the time of purchase.

Will my personal details stay safe?
Absolutely. We keep your personal data private and confidential and only share it with your consent or if legally permitted to. For further details, view the Privacy Policy